REFUND POLICY

Last Updated: January 2026

At SORÉANE, customer satisfaction is important to us. Please carefully review our Refund Policy before making a purchase.

By placing an order through www.soreane.com, you acknowledge and agree to the terms outlined below.

ELIGIBILITY FOR RETURNS

To qualify for a return and refund, all of the following conditions must be met:

The return request must be submitted within 30 days of delivery.
The product must be unused.
The product must be unopened.
The product must remain in its original sealed packaging.
The product must be in resalable condition.
Proof of purchase must be provided.

Failure to meet any of these requirements may result in the return being rejected.

NON-REFUNDABLE ITEMS

For hygiene, safety, and quality-control reasons, SORÉANE does not accept returns or issue refunds for products that are:

Opened
Used
Partially used
Damaged by the customer
Missing original packaging
Missing components
Altered in any way
Returned in unsellable condition

Any product returned that does not meet our return requirements will be ineligible for a refund.

RETURN SHIPPING COSTS

Customers are solely responsible for all return shipping costs.

SORÉANE does not provide prepaid return labels and does not reimburse:

Return shipping fees
Customs duties
Import taxes
Brokerage fees
Any other return-related expenses

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service, as SORÉANE cannot guarantee receipt of returned items.

DAMAGED OR INCORRECT ORDERS

If you receive a product that is damaged during transit or if you receive the wrong item, please contact us within 48 hours of delivery at:

contact@soreane.com

Your request must include:

Order number
Description of the issue
Clear photographs of the product
Clear photographs of the packaging

Failure to report the issue within 48 hours may result in the claim being denied.

REFUND APPROVAL PROCESS

Once your return is received and inspected, we will notify you by email regarding the status of your refund request.

SORÉANE reserves the sole right to determine whether returned products meet the eligibility requirements outlined in this policy.

If approved, the refund will be issued to the original payment method used during checkout.

Please allow 5–10 business days for your financial institution to process the refund.

REFUSED RETURNS

SORÉANE reserves the right to refuse any refund request if:

The product has been opened.
The product has been used.
The safety seal has been broken.
The packaging has been damaged.
The return is incomplete.
The return is received outside the return period.
The product cannot be resold as new.

In such cases, the refund request will be denied.

ORDER CANCELLATIONS

Orders may only be canceled before they have been processed by our fulfillment team.

Once an order has entered processing or has been shipped, cancellation is no longer possible.

CHARGEBACKS

Customers agree to contact SORÉANE directly before initiating any chargeback or payment dispute.

Fraudulent or abusive chargebacks may be challenged using delivery confirmation, tracking records, customer communications, and other relevant documentation.

CONTACT US

For any questions regarding returns or refunds, please contact:

SORÉANE

5830 E Street

Casper, Wyoming 82609

United States

Email: contact@soreane.com

Website: www.soreane.com