PRIVACY POLICY

Last Updated: January 2026

At SORÉANE ("SORÉANE", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you visit or make a purchase from www.soreane.com (the "Site").

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that identifies, relates to, describes, or is reasonably capable of being associated with you.

Information You Provide Directly

When you interact with our Site, we may collect:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment information
Order history
Customer support communications
Marketing preferences

Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies and similar technologies, including:

IP address
Browser type
Device information
Operating system
Language preferences
Referring website
Pages viewed
Time spent on pages
Shopping behavior
Clickstream data

Information From Third Parties

We may receive information from:

Shopify
Payment processors
Advertising partners
Analytics providers
Social media platforms
Fraud prevention providers

2. HOW WE USE YOUR INFORMATION

We use your information to:

Fulfill Orders

Process transactions
Deliver products
Send order confirmations
Provide customer support

Improve Our Services

Analyze website performance
Optimize user experience
Improve products and services

Marketing & Advertising

Send promotional emails
Display relevant advertisements
Measure campaign effectiveness
Create custom audiences

Security & Compliance

Detect fraud
Prevent unauthorized activities
Comply with legal obligations
Enforce our Terms of Service

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to enhance your browsing experience.

These technologies may be used to:

Remember preferences
Maintain shopping cart functionality
Analyze traffic
Measure advertising performance
Personalize content and offers

Third-party services may also place cookies on your device.

Examples include:

Meta Pixel
Google Analytics
Google Ads
Shopify Analytics
Klaviyo
TikTok Pixel

You may disable cookies through your browser settings; however, certain website features may become unavailable.

4. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business.

These providers may include:

Ecommerce Infrastructure

Shopify

Payment Processing

Shopify Payments
Stripe
PayPal

Marketing & Analytics

Meta Platforms
Google
TikTok
Klaviyo

Logistics & Fulfillment

Shipping carriers
Warehousing partners
Fulfillment providers

Legal Compliance

We may disclose information when required by law or to protect our legal rights.

5. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Provide services
Fulfill contractual obligations
Resolve disputes
Comply with legal requirements
Prevent fraud

Retention periods may vary depending on applicable laws.

6. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security.

7. INTERNATIONAL DATA TRANSFERS

Because SORÉANE operates internationally, your information may be transferred to and processed in countries other than your country of residence, including the United States.

By using our Site, you acknowledge and consent to such transfers.

8. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Right to access
Right to correction
Right to deletion
Right to data portability
Right to object to processing
Right to withdraw consent
Right to restrict processing

To exercise your rights, contact:

contact@soreane.com

We may verify your identity before processing requests.

9. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you may have additional rights under applicable California privacy laws.

These rights may include:

Right to know
Right to access
Right to correction
Right to deletion
Right to opt-out of certain data sharing
Right to non-discrimination

California residents may submit requests by contacting:

contact@soreane.com

10. CHILDREN'S PRIVACY

SORÉANE products and services are not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete such information.

11. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of those websites.

Users should review the privacy policies of any external websites they visit.

12. CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of the Site following changes constitutes acceptance of the updated Privacy Policy.

13. CONTACT US

For questions regarding this Privacy Policy or our privacy practices, please contact:

SORÉANE

5830 E Street

Casper, Wyoming 82609

United States

Email: contact@soreane.com

Website: www.soreane.com